Frequently Asked Questions
Everything you need to know about bringing comfort and style to your home.
What is the typical delivery timeframe for large furniture items?
Most in-stock furniture items are delivered within 7 to 14 business days. Custom orders or handcrafted pieces may take 6 to 10 weeks depending on the manufacturer's lead time.
Do you offer white-glove delivery and assembly?
Yes, we offer a premium white-glove service which includes room-of-choice delivery, full assembly of your furniture, and the removal of all packaging materials.
What is your return policy for home furnishings?
We accept returns on standard items within 30 days of delivery, provided they are in original condition. Please note that custom-made upholstery and final sale items are non-returnable.
Are your wood products made from solid wood or veneer?
Washburn's offers a curated mix of both. Our premium collections features solid hardwoods like oak and walnut, while our everyday collections utilize high-quality veneers for added stability and affordability.
Do you offer financing options for larger purchases?
We provide several flexible financing plans through our partners, including 0% APR options for qualified buyers to help make your dream home more accessible.
How can I track the status of my furniture order?
Once your order is processed, you will receive a tracking link via email. For large freight shipments, our delivery partner will call you directly to schedule a specific delivery window.